Privacy policy

Privacy Policy

At SoleNest , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal details: Your name, billing address, shipping address, email address and telephone number.
  • Order information: Products purchased, order details, payment status and transaction information.
  • Payment information: Payments are processed through third-party payment providers. We do not normally receive or store your full payment card details.
  • Device information: Your IP address, browser type, device information and certain website usage data.
  • Customer communications: Information you provide when contacting us with questions, complaints or refund requests.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Process payments, refunds and customer service requests.
  • Communicate order confirmations and delivery updates.
  • Prevent fraud and protect our website.
  • Improve our products, services and shopping experience.
  • Send marketing communications where permitted by law and, where required, with your consent.
  • Meet our legal, tax and accounting obligations.

3. How We Share Your Information

We may share necessary information with trusted third parties to operate our store, including:

  • Shopify: Our e-commerce platform.
  • Payment providers: To securely process payments and refunds.
  • Suppliers and fulfilment partners: To prepare and ship your orders.
  • Shipping companies: To deliver your purchases.
  • Service providers: To support website functionality, analytics, customer service and fraud prevention.
  • Authorities: Where disclosure is required by law or necessary to protect our legal rights.

We only share information where reasonably necessary for these purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website traffic and improve your shopping experience.

You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Certain cookies may be necessary for the website and checkout to function correctly.

5. Data Retention and Security

We retain personal information for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes and enforce our agreements.

We use reasonable safeguards to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. International Data Transfers

Some of our service providers, suppliers or fulfilment partners may process information outside the United Kingdom. Where required, appropriate safeguards will be used for international transfers of personal data.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Object to or request restrictions on certain processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.
  • Make a complaint to the relevant data protection authority.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided us with personal information improperly, please contact us so we can review the matter.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal obligations. Any updates will be published on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact Us page on our website.

Business name: SoleNest
Website: https://fabricsoma.com
Contact email: [solenestbusiness@gmail.com]

Bring the Future Into Focus.